General Sales Conditions



www.gilsa.fr (le "Site Internet") the "Website") is published by GILSA, a limited liability company with share capital of 7,622 euros and whose registered office is at 7-9 Rue Belhomme, 75018, Paris, recorded in the Trade and Companies Register of Paris under number 402 717 995 and whose EU VAT number is FR 82 402 717 995 ("GILSA").
To contact us via e-mail, write to us at [email protected]

01 - Preamble

These General Conditions of Sale (the "General Conditions") have been entered into between OUI By Gilsa and any non-commercial natural person ("You") wishing to make a purchase on the Website.
These General Conditions exclusively govern your relationship with OUI By Gilsa.
OUI By Gilsa reserves the right to amend these CGS at any time. They will be applicable once they have been posted online.

02 - Products

The products governed by these General Conditions are those that appear on the Website and which are indicated as sold and shipped by GILSA (the "Products"). They are offered for sale, subject to the availability of stock.
The essential characteristics of the Products are described and presented as accurately as possible.

03 - Prices

The prices of the Products are expressed in euros (inclusive of all taxes). They include VAT and any reductions applicable as at the date of the order.

The prices of the Products exclude delivery costs (postage, packing and making the package at current rates). Delivery costs will be specified before the order is validated.

If one or more taxes or contributions (in particular environmental) are created or amended, whether upwards or downwards, this change may be reflected in the sale price of the Products on the Website and on different sales channels.

However, a price cannot be amended once your order has been validated. However, in the event of an error in pricing (i.e. the price clearly does not reflect the real value of the Product), the validated order can be cancelled by GILSA. This is a measure to be taken in exceptional circumstances.

04 - Order

4.1 Prior identification

To place and order, You must identify yourself with your e-mail address and password. You must create an account when placing your first order.

If the information You provide is incorrect, OUI By Gilsa will not be held responsible for a failure to deliver your products.
OUI By Gilsa can delete the account of the client at any time, for any reason at its sole discretion.

4.2 Registration and validation of the order

You can place your order online through our online boutique.

Once your shopping cart has been validated, select the delivery address and method of delivery and validate your means of payment. This final stage formalises the sales agreement with OUI By Gilsa.

All orders placed imply acceptance of the prices and descriptions of the products available for sale.

OUI By Gilsa will acknowledge receipt of your payment once it has been validated by sending You an e-mail. This e-mail will contain a link to these General Conditions.

In some cases OUI By Gilsa reserves the right to block your order, in particular due to non-payment, an incorrect address or any other problem associated with your account, until the problem has been resolved.
If a Product ordered is unavailable, You will be informed by e-mail. The order for this Product will be cancelled and a refund given for the cost of the Product. The rest of the order will remain firm and fixed.

If You have any questions relating to follow-up on an order, You can consult your account on the website or write to us at [email protected].

COVID-19 measures

Delivery times for DOM-TOM territories and for foreign countries may be extended following the restriction of flights and maritime transport.
All of our teams remain at your disposal to answer your questions at the following email address: [email protected]

05 - Methods of payment

OUI By Gilsa uses the STRIPE secure payment service, which incorporates the TLS security standard.

06 - Delivery

6.1. Delivery in mainland France, Corsica and Monaco

We do our best to ship your packages as soon as possible and we will notify you by email of the exact date of shipment. The 48-hour period (2 working days from Monday to Friday excluding public holidays) announced on the site is that generally observed, for orders placed before 1.00 p.m., between the day the order is placed and the day the packages leave our premises. For orders placed after 1.00 p.m., the period generally observed is 72 hours. The shipment is made the day after (if working day) of the order. It is then necessary to count a delay of 48 working hours after dispatch for the delivery.

6.2. Delivery method and prices

The service times indicated below are not guaranteed during certain busy periods. During sales, promotions or private sales, shipping times may be extended.
These indicative production times are not contractual and do not constitute a commitment. They may vary depending on the volume of orders, the availability of products from our suppliers or for any other cause that may slow down the production flow, within the limit of 15 days.

Deliveries are made by DPD services from Monday to Saturday. The delivery and/or processing times stated are for reference purposes: any overrun of these deadlines shall not result in the payment of damages and interest, withholdings or the cancellation of orders.
You are liable for customs charges.

Delivery to the following countries:
- Mainland France
- Zone 1: Germany, Belgium, the Netherlands, Luxembourg
- Zone 2: Austria, the United Kingdom, Spain, Portugal, Ireland, Italy
- Zone 3: Estonia, Hungary, Latvia, Lithuania, the Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden
- Zone 4: Greece, Iceland, Finland, Norway, Turkey, the Maghreb, specific territories in Spain and Portugal, Croatia, Malta, Romania and other countries in the east
- Zone 5: The United States, Canada, Australia, China, Japan, HK, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel, India, overseas departments and territories of France
- Zone 6: Africa (excluding the Maghreb), the Middle East, specific territories in the Americas, other countries in Asia, Oceania (excluding Australia).

Mainland France → €6.90 (excluding VAT)
Zone 1 (see above) → €12 (excluding VAT)
Zone 2 (see above) → €12 (excluding VAT)
Zone 3 (see above) → €15 (excluding VAT)
Zone 4 (see above) → €15 (excluding VAT)
Zone 5 (see above) → €25 (excluding VAT)
Zone 6 (see above) → €30 (excluding VAT)

6.3. Receipt of the package

It is the customer's responsibility to carry out all checks by ensuring the conformity as well as the physical condition of the goods making up the delivery at the time of their delivery. This verification can be done either by the customer himself or by a person authorized by him to take delivery of the delivery.
By signing the delivery slip without reservation, the customer accepts the products delivered as they are and therefore, no complaint about missing items or damaged packages will be accepted.

07 - Product returns

7.1. Exercise of the right of return

You have the right to return a Product within fourteen (14) calendar days of the date of receipt, or to return your whole order during this time frame, You can return undamaged items without providing a reason or paying any penalties. If the products are received damaged, the procedure outlined in article 7.2 shall apply.

All Products can be returned, except for those excluded under article L.221-28 of the Consumer Code, e.g. Products that have been customised at your request, Products that have been unsealed and products that cannot be returned due to reasons of hygiene (e.g. adhesive bra cups, pantyhose).

The product concerned must be returned new to OUI By Gilsa unworn, unused in its original box or packaging, with all possible accessories, instructions for use, documentation and label.
If the returned products have been visibly used or damaged by the customer and this use or damage makes them unfit for sale, OUI By Gilsa may exercise all corresponding recovery actions from the customer or return your item to your home and cancel your request refund or exchange.

To exercise your right to return a product, You can write to us at [email protected]
GILSA will acknowledge receipt of your return via e-mail.

You must then return the products to OUI By Gilsa by no later than fourteen (14) days after your return message.

OUI By Gilsa promises to reimburse You for all amounts paid except for shipping costs upon receipt of the Product at its warehouses or receipt of proof of return of the parcel that You have sent to the following address: Gilsa 7-9 Rue Belhomme 75018 PARIS As a general rule, a parcel will take between three(3) and four (4) weeksfor a returned parcel to reach the warehouses of OUI By Gilsa.

OUI By Gilsa will reimburse You for Products returned, provided that the conditions referred to above have been met, excluding the standard one-way delivery costs of these Products if You return your whole order.

Payment will be returned to the means of payment used to pay for the order once it has been returned.

7.2. Non-compliant Products

OUI By Gilsa recommends that You inspect the Product upon receipt. If it is non-compliant (i.e. incorrect, defective, damaged or incomplete), and that You send your written complaint to the shipping company and/or OUI By Gilsa no later than three (3) days after said delivery.

In all cases, the provisions set forth in article 8.1 on legal guarantees will apply. Thus, in the first instance the non-compliant Product delivered can only be replaced or repaired. Nevertheless, if the new Product received does not suit You, You will be able to exercise your right to return during the time remaining.

For Products that are highlighted as non-compliant within three (3) days of delivery, OUI By Gilsa will, however, allow You to exercise your right to return and to receive a refund for the Product in accordance with the provisions of article 7.1 with having to seek the repair or replacement of the same, as provided for in the legal guarantee of conformity..

8 - Responsibility

OUI By Gilsa has a performance obligation at all stages of the ordering process and all stages subsequent to the conclusion of the agreement.

OUI By Gilsa promises to provide descriptions of the Products sold on the internet that are as accurate as possible. However, OUI By Gilsa cannot be held liable if the non-performance of its obligations is attributable to the unforeseeable and insurmountable fact of a third party to the agreement or an instance of force majeure, as defined in French case law.

Similarly, OUI By Gilsa will not be held liable for the inconvenience or damage resulting from use of the website, in particular an interruption to service, an external intrusion or the presence of computer viruses.

09 - Proof

In all cases, the on-line provision of a credit card number and the final validation of the order will constitute proof of the whole order in accordance with article 1366 of the Civil Code and will cause the sums incurred for the Products included in the order to become due and payable.

This validation constitutes the signature and express acceptance of all operations completed on the website. However, if your payment card is used in a fraudulent manner, You are invited to contact the Client Service Department at the following email address: [email protected]


The computerised records stored in the computer systems of OUI By Gilsa and those of our partners under reasonably secure conditions will be considered as proof of transaction orders and payments between You and OUI By Gilsa.
Order forms and invoices are archived on reliable and durable supports in order to provide a true and durable copy in accordance with article 1379 of the Civil Code.

10 - Major force

We will not be held responsible for any non-performance or any delay in the performance of our contractual obligations caused by events beyond our reasonable control (hereinafter "Force majeure") as defined in article 1218 of the Civil Code and by case law.

It is understood, on the one hand, that our contractual obligations will be suspended for as long as the case of Force Majeure lasts and, on the other hand, that our execution deadlines in order to meet these obligations will be extended for a period equivalent to that of the case of Force Majeure. We will do our best to put an end to the Force Majeure event or to find a solution that allows us to perform our contractual obligations despite the Force Majeure event.

11 - Personal information

OUI By Gilsa informs its clients that when they place an order on the website, data recorded in relation to them that will be used by the internal services will serve to:

To process the order, in order to provide them with information on current developments and future events via newsletters and invite them to participate in special offers and competitions.

In accordance with Regulation (EU) 2016/679 of 27 April 2016 relating to personal data protection, the client has the right to access, amend and delete personal data relating to them, as well as the right oppose the processing of their data.

12 - Governing law and jurisdictional competence

The General Conditions are subject to French law. In the event of a dispute, the competent tribunal will be that of the domicile of the company.

The website is in accordance with French legislation. Under no circumstances does Gilsa guarantee compliance with local legislation applicable to You when You access the website from another country.